Technical Trainer - Home Appliances

About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include :

Key Responsibilities

• Developing and delivering training programs related to quality and after-sales service.
• Managing the training program across all cities for helpers, drivers, executives, and managers through classroom training, online video viewing, and handbook reading.
• Managing the feedback loop for escalations or deviations from SOP and addressing them through retraining.
• Serving as the subject matter expert for the appliance category.
• Designing, developing, and delivering training programs on warehouse processes, quality control procedures, and policies.
• Conducting regular training sessions to ensure warehouse staff possess the necessary knowledge and skills.
• Coaching and mentoring warehouse staff on best practices for quality control, inventory management, and order fulfillment.
• Observing warehouse operations to identify areas for improvement.
• Developing and implementing new processes to optimize operations and uphold quality standards.
• Maintaining and updating training materials reflecting procedural changes.
• Collaborating with teams to resolve quality control issues.
• Tracking and measuring training effectiveness and improving programs as needed.
• Supporting continuous improvement through technology adoption and best practices.
• Preparing and maintaining comprehensive documentation for training and quality control.
• Staying informed about industry best practices in warehouse operations and quality management.

Preferred Qualifications

Benefits

Skills : technical trainers,after-sales service,microsoft office suite,home appliances,quality control procedures,training,training program development,operations,appliances,management,process improvement,communication skills,analytical skills,quality control,problem-solving,communication,g suite,inventory management,warehouse operations,coaching and mentoring

Skills Required

Analytical Skills, Process Improvement, Inventory Management, Problem-solving, Training Program Development, G Suite, Warehouse Operations, Microsoft Office Suite