Client Services Manager
AuthBridgeMumbai, Maharashtra, India30+ days ago
Job description4–8 years of experience in client servicing, account management, or customer success (B2B preferred). Experience of team management. Strong communication, interpersonal, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus. Proficient in MS Excel, CRM tools, and reporting. Bachelor's degree in Business Administration, Marketing, or a related field. Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions. Collaborate with passionate professionals in a supportive and innovation-driven environment. Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more. Competitive compensation and career advancement opportunities.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
- Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
- Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
- Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
- Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
- Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell / cross-sell opportunities.
- Troubleshoot and escalate complex issues internally to ensure quick resolution.
- Stay updated on product enhancements and industry trends to provide informed client support.
Desired Skills & Experience
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Client Service Manager • Mumbai, Maharashtra, India
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