LogiNext - Vice President - Client Success Engineering

LogiNext is looking for a technically savvy and experienced client success leader to lead the engineering team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the clients operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.

You have deep expertise in supporting platforms catering to enterprise clients. You are an individual driven by SLAs and support metrics. You are hands-on with different tools and technologies and always on a look-out to deep dive into technology. You have demonstrated strong leadership, interpersonal and communication skills.

Responsibilities :

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Manage minor enhancements, production, and technical support to LogiNexts enterprise clients
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a weekly and monthly basis
• Work with the existing engineering team to maintain highly scalable and secure products

Requirements :

(ref : hirist.tech)