Manager - Field CRM

Summary

The Brand Field CRM Ops Lead is responsible for driving CRM and Alignment product enablement, enhancement, and operational execution

for a specific brand or therapeutic area. This role plays a pivotal part in ensuring that the brand team's evolving Field CRM needs are met,

enabling them to deliver a seamless, world-class user experience. Additionally, the Brand Ops Lead will co-manage CRM / JAMS operations in

close collaboration with the Support Team for the brand, ensuring alignment across initiatives and operational excellence

About The Role

Key Responsibilities :

• Manage CRM and Alignment operations for the assigned brand
• Act as Project Manager for CRM / ZAIDYN product development, enhancements, and data integration for the brand
• Taking interviews with the business leads for requirement gathering and do UI / UX wireframe review with developers
• Lead testing efforts for CRM enhancements / releases impacting the brand
• Maintain a release roadmap and asset tracker for the brand, including CLM content
• Coordinate with brand teams / SPOCs to gather input for CRM enhancements and data enablement needs
• Liaise with upstream and downstream teams to align on data / integration requirements
• Collaborate with CRM Product, Alignment, Testing Leads, and Support Team for knowledge transfer and operational support
• Ensure necessary DQs are created for CRM / JAMS operations and enhancements specific to the brand
• Handle ad-hoc brand-related CRM requests in coordination with the Support Team

Essential Requirements

Desired Requirement

Why Novartis : Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together https : / / www.novartis.com / about / strategy / people-and-culture

Join our Novartis Network : Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up : https : / / talentnetwork.novartis.com / network

Benefits and Rewards : Read our handbook to learn about all the ways we'll help you thrive personally and professionally : https : / / www.novartis.com / careers / benefits-rewards

Skills Required

Sfdc, Data Integration, Veeva, content management systems , ui ux