Role & responsibilities
- Process and execute service orders and accurately update and maintain internal systems
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Build specifications for the client, coordinate with service providers and cross functional teams to build or modify catalogs and business rules.
- Quarterly review of client portal and internal systems to ensure prices and device specifications in the match the catalogues built in the external portals
- Build and update internal knowledge system with client business rules
- Submit test orders to cross functional teams
- Coordinate with clients and service providers to address escalations received from other teams
- Adherence to schedules / turnaround times and shifts, effectively manage time, while handling multiple priorities
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
Preferred candidate profile
Must have Back-office operations experienceGood communication skillsGood understanding of supply chain management / order tracking and documentationShould be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hoursExcellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracyShould have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingSkills Required
Sla Management, Procurement Management, Ms Office