Senior Associate

Company Overview :

WNS (Holdings) Limited (NYSE : WNS) is a leading Business Process Management (BPM) company, offering a unique blend of deep industry knowledge with advanced technology and analytics expertise. We provide innovative, digital-led transformational solutions to clients across multiple industries including Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, and more. With over 44,000 employees globally, WNS helps businesses re-imagine their digital future with operational excellence.

Job Description

Job DescriptionBasis the received training, processes any and all requests stemming from customers, which refer to the Rail / Hotel / Air / Car services in the client's service portfolio, using the client's tools and procedure. Is responsible for assimilating and putting in practice any process updates provided by the client or the internal support team.Ensures that all issued travel documentation is correct and is received by the intended recipient in a timely mannerAdheres to the schedule and ensures that all individual SLAs are met.Communicates with all WNS & client teams through all available channels whenever requiredReports to the TL any potential issues or malfunctions that may impact the individual / team's performanceApplies all official instructions / process updates received from the client or the internal support team

Qualifications

Qualifications

High school degree

0-1 years of experienceFront-End Customer Support experience preferred

Excellent verbal and written communication skills in English

Attention to details and problem solving skills

Highly developed soft skills.