Customer Success Analyst

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies :
• Drive & Discipline ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity high ethical standards and doing the right thing even when others arent looking.
• Mental agility a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation be thorough and consistently deliver high-quality work

Qualifications

• 2 to 4 years experience in Renewals Management or Account Management in the software industry
• Knowledge of CRM systems, preferably Salesforce : The Customer Company
• Knowledge and experience reviewing and comprehending contract terms, preferably in software.
• Ability to work in a fast-paced environment.
• Ability to work cross-functionally with other departments and team members.
• Comfortable in a highly autonomous role with strong organizational skills
• Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
• Ready to work in eastern shift time (evening 5 : 30 to morning 2 : 30 India time)
• Excellent interpersonal and written and oral communication skills.

Preferred qualifications :

Salesforce : The Customer Company or any CRM experience

• Experience working for a software company in the renewals or customer success department.

Skills Required

Crm Systems, Cpq