Operations & Technology Leader - India

Operations & Technology Leader – India

To deliver superior service to our clients by driving and optimizing the effectiveness and efficiency of people, processes and technology Analyzes and reviews data, tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company (e.g., legislation impacting service delivery models, regulations impacting business operations and QA standards).

We will count on you to :

• Partner with and support Marsh India CEO and Executive team as an advisor to all matters related to operations and technology
• Develop and operationalize Marsh India’s business strategy, by driving a best-in-class Operations & Technology organization, enabling the delivery of products and services to external clients.
• Build a long-term operating vision for operations and technology, including the development and management of targeted centers of excellence for operational effectiveness and IT.
• Embed robust and compliance operations, underpinned by client-centricity and metrics culture.
• Execute Global, Regional and Local Transformation and Change initiatives – e.g., Operational Excellence, Technology, Data, and Digital.
• Align with Regional COO to ensure best practice sharing across People, Processes and Technology.
• Drive strong and transparent Stakeholder engagement to ensure business value through various O&T initiatives.
• Embed robust management routines, including regular reporting to Country and Regional Leadership.
• Embed a Continuous Improvement culture to ensure Processes, and Technology (Core and Digital) work in tandem up with evolving market / client / business needs.
• Monitor and assess industry, competitor, macro-economic and regulatory trends to ensure operational capabilities optimally position the business to compete and respond to change. Leverage a wide external network to stay current in the industry and anticipate and respond to changing market needs
• Manage the Operational organization, of 500+ colleagues.

Operational Support, Execution, & Strategic Initiative Delivery

Operational Planning

Information Technology Oversight & Coordination – In Collaboration with the Country Technology Leader

Data, Digital (AI) and Innovation – In Collaboration with Country / Regional Leaders of Data, Digital, and Innovation

Organization Optimization, People Management & Communication

What you need to have :

Educational Background

Experience

What makes you stand out?

Why join our team :

Marsh , a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex / gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.