Group Leader – Quality (Medical Coding)

We are seeking a highly skilled and experienced Group Leader - Quality for our Medical Coding team. The ideal candidate will be responsible for ensuring the highest standards of quality and efficiency in our coding processes. The role requires exceptional leadership, attention to detail, and a comprehensive understanding of medical coding and quality auditing.

KEY RESPONSIBILITIES

Deliver client Service Level Agreements (SLAs) effectively and consistently

Create and maintain all process documentation, ensuring timely updates

Manage operations through thorough end-to-end planning, process document review, and root cause analysis

Assist in the training and onboarding of new team members

Ensure attrition and shrinkage targets are met

Review and assess overall staff performance

Prepare and process Key Performance Indicators (KPIs), dashboards, and metrics

Job requirements :

Strong understanding of medical coding concepts

Exceptional communication and presentation skills

QUALIFICATIONS

Minimum 7 years of work experience

Proven experience in team handling and management

Expertise in Quality Audit, particularly in E&M)

Ability to handle client calls independently with excellent email communication skills

Proficient knowledge of MS Office, especially Excel

Skills Required

Ms Office, Excel, Quality Audit