Assistant Director – Operations (Coding)

We are seeking an experienced Medical Coding leader to join us as Assistant Director of Operations to oversee our multi-specialty coding operations, manage a dynamic team, and ensure the delivery of high-quality services. The ideal candidate will possess strong leadership skills, extensive knowledge in denials, Emergency Medicine (EM), and Emergency Department (ED) coding, and will excel in project management.

KEY RESPONSIBILITIES

Deliver client SLAs efficiently and effectively

Create, maintain, and update all process documentation in a timely manner

Manage operations through comprehensive end-to-end planning, process documentation review, and root cause analysis

Oversee project management and revenue management

Assist in the training and onboarding of new team members

Ensure attrition and shrinkage targets are achieved

Review and assess overall staff performance

Handle client calls with professionalism and clarity

Prepare and maintain management and operational reports

Maintain process KPI and dashboard metrics

Job requirements :

Excellent team management and communication skills

QUALIFICATIONS

Minimum 17 years of work experience with specialty in Denials, EM, and ED

Certified coder from AAPC or AHIMA

Skills Required

DENIALS, Revenue Management, Project Management, Process Documentation