Manager, Customer Trust Operations

Key Responsibilities :

• Lead and inspire the Customer Trust Operations Team, encouraging strategic thinking and excellence in delivering responses to customer inquiries.
• Develop and maintain strong relationships with internal stakeholders, ensuring alignment and collaboration across the organization.
• Support customer meetings and audit calls, presenting Thomson Reuters security posture and addressing inquiries with confidence and expertise.
• Identify and implement new ways of working, utilizing technology to automate and improve processes within the team.
• Oversee the development and maintenance of standardized responses and security collateral, ensuring accuracy and completeness.
• Collaborate with domain experts, peers, and business or technology leaders to enhance the customer compliance program.
• Act as a point of escalation for complex customer security concerns, providing guidance and solutions.
• Report on customer feedback and the current state of information security, identifying control gaps and driving remediation efforts.
• Contribute to and achieve business and departmental goals and objectives, fostering a culture of continuous improvement.
• Promote risk awareness and compliance as a subject matter expert, building and maintaining relationships with key stakeholders.
• Encourage the team to leverage automation tools and explore new technologies to enhance research and data population processes.

About You :   you're a fit for the role if your background includes :

Skills Required

Cissp, Cisa, Cybersecurity, Risk Management, nist, SOC2