Ethos Technologies - Partnership Operations Manager - Debt Collection

Duties & Responsibilities : (Debt Collection experience is mandatory for this role) :

Shift Timings : 3 pm - 11pm

• Lead and manage day-to-day debt management team operations
• Develop and execute effective agent debt management procedures, policies, and standards
• Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics
• Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
• Monitor relevant debt management metrics and prepare reports
• Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners
• Gather, document, and communicate relevant product, marketing, and business updates to the debt management team
• Recruit, hire, mentor, and develop partnership operations associates
• Create and nurture a work environment and team culture where agents can excel
• Stay informed on the latest industry best practices, strategies, and methods

Qualifications & Skills :

Debt collection experience is mandatory.

(ref : iimjobs.com)