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CRM - Real Estate Developer Lobby

Acme ServicesMumbai, Maharashtra, India

6 days ago

Job description

Hiring for CRM role for Real Estate Developer Lobby

Exp : 2+ Years

CTC : upto 12 LPA

Location : Mumbai

Interested candidate can share across there resumes on shreya@acme-services.in

Job Description : Customer Engagement

Manage lifecycle relationships with ~250 customers across allocated segments / projects.
Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty.
Drive customer delight through responsiveness, personalization, and high-touch service.

Revenue Ownership

Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.

Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell

conversations.

Improve engagement and mindshare to unlock loyalty and renewal potential.

Service Excellence

Ensure query resolution within defined TATs; maintain a low complaint escalation rate.

Standardize and elevate customer interactions across all touchpoints — calls, visits, emails,

messages.

Collaborate with internal teams to resolve issues, track complaints, and escalate systemic

blockers.

Process, Systems & Reporting

Keep all CRM systems and trackers updated with accurate, real-time data.

Maintain documentation hygiene across customer files, transaction records, and

communication logs.

Track customer satisfaction and share actionable insights for process enhancement.

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Crm Developer • Mumbai, Maharashtra, India

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