Branch Operations Manager-BRANCH BANKING-Branch Banking

Job Name : Branch Operations Manager

Grade : M3 (Manager)

JOB Role :

• Responsible for management of day-to-day operations of the branch.
• Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
• Timely authorization and checking SO / SDO / RO system input for customer transaction / service request.
• Branch Lobby and customer Queue management.
• Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
• Customer complains management and ensuring resolution of all complaints within TAT.
• Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC / RPC

Job Requirement :

Skills Required

Queue Management, Customer Service Orientation