Senior Principal Consultant Business Analyst Service Now

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook .

Inviting applications for the role of Senior Principal Consultant - Business Analyst - Service Now

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Responsibilities

Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories functional specifications system design specification for client engagements by understanding the customer requirements.

Understand and negotiate needs and expectations of stakeholders.

Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.

Coordinating and communicating with the client and the internal project team developers PM QAs etc on the business requirements.

Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.

Create and maintain issue logs meeting minutes project summaries meeting schedules.

Support customers during UAT.

Perform functional testing to ensure requirements are being met.

Qualifications we seek in you!

Minimum Qualifications

B.E / MCA / Relevant degree

Prior working experience with ServiceNow.

Good knowledge of available IT systems / tools.

Preferred qualifications

G ood management analytic problem solving & interpersonal skills

Self-motivated Positive outlook & result oriented

Effective communication skills

Good knowledge of available IT systems / tools

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Staff IC

Key Skills

Tomcat,Risk Management,ICD Coding,Solaris,Solution Architecture,PaaS,Middleware,Perl,Weblogic,Jboss,NetSuite,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1