Process Trainer

Designation – Trainer Location – Airoli, Navi Mumbai

Shift timings - 24 / 7 US shifts

5 days working – Rotational week offs

The Trainer at Foundever will be responsible for delivering both process and communication training sessions on a wide range of topics to a diverse audience. This role requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners.

Responsibilities : End to End Training.

Experience into Process and Communication Training.

Train the New Hire ,Classroom training.

Conduct Cultural & Behavioral Training

Develop and deliver training programs on various subjects

Assess the training needs of individuals and groups

Create engaging and interactive training materials

Monitor and evaluate the effectiveness of training sessions

Provide feedback and support to trainees

Throughput, TNI ,TNA ,FPA , Mock calls

Qualifications - Grad / Undergrad.

Required Skills :

Candidates who have experience in Chat LOB are preferred

Excellent communication and presentation skills

Strong knowledge of instructional design principles

Ability to work effectively with diverse groups of learners

Experience in delivering online training programs

Certification in a relevant training field

Knowledge of adult learning theories

Process ISP Process Voice

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