Process Trainer (Sales)
ConfidentialMumbai30+ days ago
Job descriptionTo manage end-to-end process training batch for leading domestic stockbroking client for sales process Must have exposure on conducting soft skills, process / product and system training in a BPO as trainer Must ensure successful clearance of agents from training phase during certification Must have handles more than 10 batches (end-to-end process training) Must have managed operations and client interactions during training phase Co-ordinate with various departments for support for successful completion of batch Must conduct various refresher on floor basis audit output on monthly basis Must conduct quality checks for 0 - 30 day agents on regular basis
Technical skills :
- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred from process specific industry e.g. stockbroking
Skills Required
Sales Techniques, Process Mapping, Training Design, performance metrics, crm software, Data Analysis
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Sales Trainer • Mumbai