CRM ManagerCIRCOR International, Inc. • Thane, Maharashtra, India
CRM Manager
CIRCOR International, Inc. • Thane, Maharashtra, India
30+ days ago
Job descriptionConfigure CRM as per agreed strategy and drive to accelerate its usage across business Driving continuous improvement in CRM related processes from quote to cash Modify existing approval process (Commercial DOA) workflow as per proposed changes Responsible for Master Data Management (MDM) within CRM and connected systems / tools Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used Administer and Optimize CRM platform (e.g. MS Dynamics) Ensure data accuracy, segmentation, and integration with ERP and other systems Train and support internal teams on CRM usage and best practices Become single point of contact and super-user / admin for CRM. Analyze Customer Data to identify Trends, behaviors, and opportunities. Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Maintain tools &scorecards to track key metrics and value captured. Show a strong ability to solve problems creatively, through innovation & process re-engineering Good inter-personal, organizational, time management and analytical skills Manage multiple priorities; both as an independent problem solver and as a team player Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management. Knowledge of integration between CRM and SAP systems(e.g., SAP) Familiarity with manufacturing sales processes Degree in business administration (international business) or industrial engineering or an equivalent qualification Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or equal) Technical proficiency in MS – Office suite with MS-Excel and MS-Power App is preferred Experience in Commercial processes Office-based with flexibility for remote work Competitive salary and benefits including health insurance, retirement plans, and professional development support
BUSINESS : CIRCOR Industrial
LOCATION : Mumbai
DIRECT REPORTING : Sr. Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence
POSITION DETAILS
Position Summary
Position Title : CRM Manager
The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence.
Principal Activities (in order of importance) CRM Strategy and Execution :
- Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User experience
- Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM
System Configuration :
System Management :
Customer Data & Insights :
Knowledge Skills& Abilities
Education & Experience
Work Environment & Benefits
Create a job alert for this search
Crm Manager • Thane, Maharashtra, India
Related jobs
Zoho CRM Executive
Confidential • Navi Mumbai, Mumbai
Customize modules and workflows based on business requirements.Create and maintain sales funnels to support lead nurturing and conversion.
Develop dashboards and real-time reports to provide actiona...Show more
Last updated: 17 days ago • Promoted
Manager - CRM
Emeritus • Mumbai, IN
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 24 days ago • Promoted
Business Experts- CRM, Martech
Confidential • Mumbai, India
Hansa Cequity is one of the leading data driven, connected CX services provider in India.It provides integrated solutions in Marketing, Data Analytics, MarTech, Campaign management, Digital and Con...Show more
Last updated: 17 days ago • Promoted
CRM Strategist
VML • Mumbai, Maharashtra, India
VML, a WPP company is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabil...Show more
Last updated: 13 days ago • Promoted
Qi Lifecare - Senior Manager / Assistant General Manager - Customer Relationship Management
QI Spine • Mumbai, India
About the Role : We are seeking a highly experienced and strategic Sr.Manager of CRM to lead our customer relationship and engagement initiatives.This pivotal role wi...Show more
Last updated: 15 days ago • Promoted
Manager - Crm
Emeritus • Dombivli, Republic Of India, IN
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 23 days ago • Promoted
Crm Manager
CIRCOR International, Inc. • Thāne, Republic Of India, IN
Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence.The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to m...Show more
Last updated: 30+ days ago • Promoted
Crm Manager
Confidential • Mumbai, India
UK Realty, founded in 2010, is becoming a major player in the real estate sector of Mumbai.With over 606 units delivered and another 1276 in the pipeline, we have gained the trust of more than 880 ...Show more
Last updated: 17 days ago • Promoted
CRM Manager
Confidential • Thane, India
The primary focus of this role is to drive growth through effective use of CRM systems by developing.Principal Activities (in order of importance).
Design and implement CRM Strategies to Drive Custo...Show more
Last updated: 17 days ago • Promoted
Regional CRM Manager
Confidential • Mumbai
MALABAR GOLD & DIAMONDS is seeking a strategic and analytical.You will be instrumental in leveraging CRM technology to gain deep customer insights, ensure seamless CRM implementation in stores, and...Show more
Last updated: 30+ days ago • Promoted
Assistant Manager - CRM Retention
Tata CLiQ Fashion • Mumbai, Maharashtra, India
We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team.This role is pivotal in driving innovation and executing data-driven CRM strategies across our po...Show more
Last updated: 30+ days ago • Promoted
Crm & Retention Manager
Plum • Thāne, Republic Of India, IN
LTV), engagement, and loyalty across our D2C ecosystem.This role combines strategy, analytics, and creativity — focused on strengthening customer relationships through data-led insights, automated ...Show more
Last updated: 6 days ago • Promoted
Customer Relationship Management Manager
Confidential • Mumbai, India
We are looking for an experienced and passionate.Customer Relationship Manager (CRM).CRM / Client Servicing Executive.Strong communication and interpersonal skills with a warm, refined demeanor.Pro...Show more
Last updated: 17 days ago • Promoted
CRM & Retention Manager
Confidential • Thane, India
LTV), engagement, and loyalty across our D2C ecosystem.This role combines strategy, analytics, and creativity — focused on strengthening customer relationships through data-led insights, automated ...Show more
Last updated: 7 days ago • Promoted
DMS and CRM Lead
Confidential • Mumbai, India
Conglomerate with an ambition to churn 3lac cars a year.Lead the digital transformation roadmap across OEM, Dealer, Sales, and Service functions by aligning business processes with advanced DMS and...Show more
Last updated: 11 days ago • Promoted
CRM Strategist
Confidential • Mumbai, India
Uplers is one of the largest, globally recognized agencies in the industry, empowering businesses to build a better digital ecosystem.
By leading clients from innovation to execution, Uplers is serv...Show more
Last updated: 17 days ago • Promoted
Client Relationship Manager ( CRM)
Confidential • Mumbai
Maintain regular client communication and address concerns.Manage client accounts and oversee service delivery.Develop strategies for client retention and upselling.
Monitor KPIs and provide perform...Show more
Last updated: 30+ days ago • Promoted
CRM Specialist (Hubspot)
Confidential • Mumbai
As part of Sia's continued rapid international expansion, we are restructuring our customer relationship management (CRM) system around HubSpot.
To support this transformation, we are looking for an...Show more
Last updated: 17 days ago • Promoted