Assistant Manager - Tele Collection North

Key Deliverables :

• Achieve SLA, KPI, and individual campaign targets across assigned portfolios
• Drive team productivity through coaching, feedback, and performance reviews
• Prepare performance reports and present improvement areas to management
• Manage attrition, shrinkage, roster planning, and team recruitment

Role Responsibilities :

Skills Required

Call Center Management, Team Management, Collection Management, Sla Management, Attrition Management