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Senior Style Associate - Hosur

Senior Style Associate - Hosur

ConfidentialHosur, India
4 days ago
Job description

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

: Customer Focus

  • Build and maintain strong customer relationships by

understanding their preferences and providing tailored

solutions.

  • Address issues professionally and ensure customer needs are
  • met.

  • Gather customer feedback to improve products and services
  • while addressing any concerns promptly.

    Sales Mastery

  • Responsible for achieving store sales targets.
  • Drive solution-based sales by understanding customer needs
  • and offering relevant products and services.

  • Focus on selling higher-value products to increase the
  • average transaction value.

  • Use upselling and cross-selling techniques to enhance
  • customer engagement and meet sales targets.

  • Demonstrate negotiation and objection-handling to convert
  • prospects into loyal customers.

    Flexibility and Change Management

  • Adapt to changing customer needs and share product and
  • customer insight with the team.

  • Demonstrate problem-solving skills to address challenges and
  • manage resistance effectively.

  • Show learning agility by quickly adopting new processes or
  • strategies to improve sales and service.

    Decision-Making

  • Utilize analytical thinking to make sound operational decisions.
  • Independently manage store operations in the absence of the
  • Store Manager, ensuring smooth functioning.

    Store Operations Excellence

  • Prevent shrinkage by closely monitoring inventory levels and
  • minimizing discrepancies.

  • Assist the Store manager in managing inventory processes,
  • including replenishment, stock takes, and tracking product

    turnover.

  • Ensure accurate inventory records and adhere to operational
  • guidelines to maintain efficiency.

  • Follow company policies, work processes, and enforce store
  • standard operating procedures (SOPs). Escalate any identified

    bottlenecks.

    Leadership Excellence

  • Take charge of situations requiring immediate attention,
  • including escalated customer issues, and ensure professional

    resolutions.

  • Lead by example in fostering accountability, goal-driven
  • performance, and ethical practices within the team.

  • Assist in training and mentoring new and existing team
  • members to improve their understanding of products and

    services.

    Candidate

    Requirement

  • Min HSC 2 years of retail experience / Graduates with 2 years
  • of experience in retail.

  • Must be above 20 years of age and below 35 years of age.
  • Basic computer skills and microsoft office
  • Proven track record of exceeding sales targets consistently
  • Experience in providing exceptional customer service and
  • building strong customer relationships

  • Experience in mentoring team members
  • Experience in handling cash transactions and inventory
  • management

  • Proficient in POS systems and other relevant retail
  • technologies

  • Knowledge of visual merchandising principles
  • Positive and enthusiastic attitude
  • Excellent presentation and grooming standards
  • Flexibility and adaptability to work varied shifts
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    Skills Required

    POS Systems, Basic Computer Skills, Microsoft Office

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