Technical Support Team Lead

hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role.

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

We're a growing company looking for motivated professionals to join our team!

About The Role

The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.

This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management.

Great Candidates Will Look Like This

• Enjoy troubleshooting and problem-solving analytically
• A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
• An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
• A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach
• Passionately creative in mindset and has the ability to adapt quickly to evolving business needs

Requirements

Responsibilities

Queue & Escalation Management

Resource Management

Reporting Management

Team Management

Reporting Structure

Requirements, Useful Skills / experience

Perks And Benefits

Group medical insurance.

Casual dress code.

Hybrid Work schedule

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

Skills Required

Time management and task prioritization skills, Knowledge of current Hyperconvergence Edge technologies and emerging trends, SC Hypercore Support T2 level or above, Proficient communication skills written and oral