Lead Technical Support Engineer
Albert InventBengaluru, Republic Of India, IN1 day ago
Job descriptionAPI Scripting and Maintenance : Develop and maintain semi-complex Python API scripts to perform bulk action utilities. Debug and resolve any API-related issues in a timely manner. SQL Database Querying and Maintenance : Write and fine-tune SQL queries to develop simple to complex reporting scripts and support our customers with their reporting needs. Technical Documentation : Create, maintain, and update technical documentation for API scripts, Data Warehouse, SQL queries, and other related tools. Ensure documentation is clear, concise, and accessible for both technical and non-technical stakeholders. Client and Internal Communication : Act as a technical point of contact for clients, addressing any technical queries or concerns. Collaborate closely with internal teams, ensuring clear communication regarding project requirements, progress, and outcomes. Present technical aspects of the project to stakeholders in a clear and understandable manner Experience : 3-6 years of work experience in strategy and operations, either in technical / technical operations role, preferable at a software company. Please note that other prior experience work not in this area may not transfer over. Process Mindset : You're a natural problem solver with a passion for streamlining complex processes, establishing structure, and a keen eye for identifying opportunities for improvement. Data-Driven : You thrive on using metrics to measure success, identify trends, and inform actionable insights to drive continuous optimization. Technologically Savvy : You have a proven track record of being flexible and able to adapt in a fast-growing technology environment, strategizing and executing on a vast array of client needs. Collaborative Team Member : You have outstanding communication skills and excel at fostering trust building both internally with cross functionally teams but also externally with client stakeholders / leaders. Educational Background : Preferred undergraduate background aligned to data science, computer software / engineering or data related field, but not required. Masters in related field is a plus, but not required. Organizational Leadership : If you have more than 8 years of functional experience and are going for Associate Director or Director level experience, you must have proven experience leading organizations, across regions, operating as a leader with 5-15 individuals reporting to you / within your organization
About Albert Invent
Albert‘s mission is to Digitalize the World of Chemistry, using data and machine learning to drastically accelerate the invention of new materials. We are looking for individuals to join our strategy team to shape and execute our value creation strategy. If you're passionate about cutting-edge technology and love working in a fast-paced startup culture, we want you on our team!
Why Albert
- We have a huge impact. Albert is a small team with a big reach. Our Platform facilitates the invention of materials for tens of thousands of companies and hundreds of thousands of applications - from coatings used on rockets to adhesives used in electric vehicles to 3D printed medical devices.
- We love distributed teams. Albert’s home-base is in the Bay Area, but we have multiple offices and employees sprinkled around the globe. In fact, over 50% of our employees work outside of California! An international remote culture is in our DNA.
- We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. We work hard and we play hard.
- We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.
- We’re always looking for humble, sharp, and creative folks to join the Albert team. If you think you might be a fit please apply!
What you'll do
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Technical Support Engineer • Bengaluru, Republic Of India, IN
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