Team Lead (Technical product specialist)

Ion Idea is looking for a Technical Product Specialist – Team Lead to drive customer success, lead a high-performing team, and provide expert-level technical support for Dynatrace technologies . The ideal candidate will have a strong background in SaaS products, cloud platforms, and DevOps tools , along with exceptional leadership and communication skills.

Key Responsibilities

• Lead and mentor a team, ensuring exceptional customer experience and post-sales support .
• Act as a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, and frameworks .
• Provide real-time troubleshooting and technical support across multiple platforms.
• Build and maintain strong relationships with technical and non-technical stakeholders.
• Work with Customer Experience platforms to drive engagement and issue resolution.
• Stay up to date with emerging cloud, DevOps, and ITSM technologies .
• Obtain Professional Level Dynatrace Certification within the first six months.

Key Requirements

Why Join Us

At Ion Idea , you'll have the opportunity to work with cutting-edge cloud and DevOps technologies , lead a dynamic team, and make a direct impact on customer success. If you're passionate about problem-solving, leadership, and staying at the forefront of technical innovation , we want to hear from you.

Skills Required

Customer Success, Dynatrace, post sales