Store Manager
ConfidentialNavi Mumbai, Mumbai5 days ago
Job descriptionOversee daily store operations, including opening and closing activities. Maintain cleanliness, visual merchandising, and store ambience as per brand standards. Ensure proper display of jewellery and stock rotation. Manage billing, invoicing, and store documentation. Monitor stock levels and coordinate with head office for replenishment. Conduct regular stock audits and verify physical stock with system records. Prevent stock losses and ensure secure handling of gold, diamonds, and gemstones. Recruit, train, and motivate store staff. Assign duties and monitor staff performance. Conduct daily briefings and sales reviews. Maintain discipline, grooming, and adherence to brand policies. Ensure adherence to all company policies and procedures. Supervise implementation of safety and security measures (CCTV, gold handling, etc.). Maintain compliance with statutory and audit requirements. Prepare daily / weekly sales reports and share with management. Coordinate with marketing, finance, and HR departments for store needs. Provide customer insights and feedback to improve business performance. Execute in-store promotions, festive campaigns, and local marketing initiatives. Build and maintain relationships with local clients and community groups.
1. Sales and Customer Service
- Achieve monthly and annual sales targets.
- Ensure exceptional customer experience and personalized service.
- Handle high-value customers and resolve complaints or issues promptly.
- Promote upselling and cross-selling of jewellery products.
2. Store Operations Management
3. Inventory and Stock Control
4. Team Management
5. Compliance and Security
6. Reporting and Coordination
7. Marketing and Promotion
Skills Required
Communication, Team Management, Coordination
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Store Manager • Navi Mumbai, Mumbai
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