Store Manager - Home Decor & Furnishing

The ConceptMumbai, India

30+ days ago

Job description

Designation : Store Manager

Location : Mumbai

Job Description / Desired Profile :

Summary :

This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.

Duties and responsibilities

1. Financial :

To plan and achieve the revenue and profit targets for the store in consultation with the retail head
To monitor and control expenses through efficient store operations.
Implement plans to maximize sales while controlling expenses within the budget

2. Customer :

To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer servic-

To facilitate timely and efficient customer service to create customer delight.

3. Operational :

To plan to achieve the store level targets along with the team

To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.

To implement marketing plans for the store and drive sales promotion initiatives, events for the store

To monitor sales figures vis- vis forecast and interpret trends to facilitate planning

To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets

To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.

Constantly innovating methodologies to improve customer footfalls and conversions

4. People Management :

To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.

To ensure customer service training is provided to all store employees.

To ensure timely review and feedback takes place for all store 8 plus years of retail store experience (apparel, home furnishing and other creative Industries)

Specialized Knowledge / Skills :

Strong communication and interpersonal skills

Team Player, Team Leader, Well groomed and pleasant

(ref : iimjobs.com)

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Store Manager • Mumbai, India