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Store Manager - Home Decor & Furnishing

Store Manager - Home Decor & Furnishing

The ConceptMumbai, India
14 hours ago
Job description

Designation : Store Manager

Location : Mumbai

Job Description / Desired Profile :

Summary :

This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.

Duties and responsibilities

1. Financial :

  • To plan and achieve the revenue and profit targets for the store in consultation with the retail head
  • To monitor and control expenses through efficient store operations.
  • Implement plans to maximize sales while controlling expenses within the budget

2. Customer :

  • To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer servic-
  • To facilitate timely and efficient customer service to create customer delight.
  • 3. Operational :

  • To plan to achieve the store level targets along with the team
  • To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
  • To implement marketing plans for the store and drive sales promotion initiatives, events for the store
  • To monitor sales figures vis- vis forecast and interpret trends to facilitate planning
  • To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets
  • To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.
  • Constantly innovating methodologies to improve customer footfalls and conversions
  • 4. People Management :

  • To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
  • To ensure customer service training is provided to all store employees.
  • To ensure timely review and feedback takes place for all store 8 plus years of retail store experience (apparel, home furnishing and other creative Industries)
  • Specialized Knowledge / Skills :

    Strong communication and interpersonal skills

    Team Player, Team Leader, Well groomed and pleasant

    (ref : iimjobs.com)

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    Store Manager • Mumbai, India

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