Assistant Manager, GBS - Change Manager

Primary Responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects
• Partner with Senior-level change team members to :
• Conduct detailed Change Impact Assessments on various projects in order to understand the impacted stakeholders, how they re impacted and when, as well as the recommended interventions by audience
• Perform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the project
• Develop the Case for Change in order to define the key messaging required by audience
• Create detailed and proactive Communication Plans and develop strong project communications
• Partner with GBS and Corporate Communications team members to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding / templates and timing
• Provide strategic insight into the development of training and deployment plans and content
• Present Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
• Develop comprehensive Change Management Plans by project and effectively manage and execute those plans for small to mid-level projects / programs / initiatives
• Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines
• Manage training development, logistics and delivery plans for implementation of changes
• Measure change sentiment and / or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordingly
• Gather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each time
• Report to Sr. Manager, Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as required
• Develop, gain approvals for, and execute Change Management and Communication Plans for small to mid-level projects.
• Report portfolio / direct report status to the Sr. Manager of Global Change Management and escalate risks / issues as needed.
• Deliver and sustain outcomes : build targeted plans (communications, sponsor roadmaps, coaching, training, resistance), ensure plan quality and execution with initiative owners, identify and mitigate people-side risks, and track adoption / utilization / proficiency for projects across the organization.

Qualifications

Skills Required

Change Management, Stakeholder Analysis, Training Development, Project Management, organizational change