Customer Success (Post Sales) – B2B Saas

Customer Success Executive – (MarTech)

Experience : 1-2 years

Budget - 7 LPA Fixed

Location : HSR Layout, Bangalore

About Qoruz, the Journey, and Life at Qoruz : https : / / bit.ly / TheQoruzLife

Job Description :

• Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption.
• Customer Relationship Management – Build and maintain strong, long-term relationships with customers. Understand their marketing goals, provide strategic recommendations, and identify opportunities for account growth through upselling and cross-selling.
• Customer Support & Retention – Address customer queries with speed and empathy through email, chat, and calls. Proactively resolve issues, ensuring customer satisfaction and long-term retention.
• Performance Tracking & Insights – Monitor customer usage, engagement, and success metrics. Maintain accurate documentation in the CRM and provide data-backed insights to improve customer outcomes.
• Cross-Team Collaboration – Work closely with sales, product, and marketing teams to ensure customer feedback is communicated effectively. Collaborate on campaigns and initiatives that drive product adoption and customer success.

Requirements :