This job offer is not available in your country.
▷ Apply in 3 Minutes : Customer Success Manager
Servion Global SolutionsBengaluru, Karnataka, India4 hours ago
Job descriptionDrive product adoption by educating customers on best practices and Cisco’s capabilities. Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions. Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions. Collaborate with the Sales and Account teams to identify upselling and cross-selling opportunities. Support renewal discussions by demonstrating ongoing value and resolving concerns. Identify areas for expanding Cisco’s footprint in the customer's ecosystem. Act as the voice of the customer within Cisco, advocating for their needs and challenges. Manage and resolve escalations by coordinating with internal teams and stakeholders. Provide feedback to Cisco’s product teams to improve offerings based on customer insights. Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success. Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation. Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support. Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment. Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.
8-12 years experience, UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management
1. Customer Engagement and Relationship Management
- Act as the primary point of contact for the customer, building trust and long-term relationships.
- Develop a thorough understanding of the customer's business goals, challenges, and objectives.
- Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.
2. Adoption and Value Realization
3. Renewals and Growth
4. Escalation and Advocacy
5. Collaboration and Coordination
6. Enablement and Training
Create a job alert for this search
Apply In Manager • Bengaluru, Karnataka, India
Related jobs
Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a.Koramangala, Bangalore (In-Office).
You'll be part of our 24x7 customer success team managing frontline su...Show moreLast updated: 30+ days ago
Position : Teacher Success Manager.The salary will be determined based on your current or most recent compensation.Please note that the maximum we offer for this role is INR 10 lakh per annum (inclu...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
ShopalystBengaluru, Karnataka, India Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products th...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
RecroBengaluru, Karnataka, India Designation - Partner Success Specialist.The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,.
The Partner Success Special...Show moreLast updated: 6 days ago
- Promoted
Lead Customer Success Manager
Talent500 TechBengaluru, India ANSR A market leader to build, manage and run global teams Dallas| Bengaluru | Hyderabad | Krakow | Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worl...Show moreLast updated: 30+ days ago
- Promoted
Credit Nirvana - Manager - Customer Success
Credit NirvanaBangalore, India About CreditNirvana CreditNirvana is the worlds first Ai based debt collection SaaS Product serving Customers across the globe with offices in New York, Amsterdam and...Show moreLast updated: 30+ days ago
- Promoted
Retention Manager - Churn & Reactivation
Mirchihosur, tamil nadu, in Role Overview : Our Expert in Winning Back Listeners.We are seeking a data-driven and creative marketer to take on one of our most critical challenges : preventing user churn and reactivating lapsed ...Show moreLast updated: 28 days ago
Customer Success Manager
RichpanelBengaluru, KA, INQuick Apply
- Promoted
Customer Success Manager
AlgonomyBangalore Urban, Karnataka, India Manager – Customer Success (Open Position – 1).You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions.
Develop Engagement and Relatio...Show moreLast updated: 8 days ago
- Promoted
ITILITE - Customer Success Manager - US Market
Itilite Technologies Private LimitedBangalore, India About ITILITE : - ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments.
Backed by marquee investors from Tiger Global...Show moreLast updated: 30+ days ago
- Promoted
DataWeave - Customer Success Manager
Infoweave Analytics Private LimitedBangalore, India About the job : About Us : - DataWeave is a cutting-edge SaaS-based digital commerce analytics platform that empowers retailers with competitive intelligence...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
SupersetBengaluru, Karnataka, India Associate Customer Success Manager at Superset.Sup erset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation pla...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager-IOT
VOISBangalore Urban, Karnataka, India As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and...Show moreLast updated: 25 days ago
- Promoted
Minfy Technologies - Manager - Customer Success
Minfy Technologies Private LimitedBangalore, India Key Responsibilities : - Onboarding : Guiding new customers through the initial setup, training, and implementation of the product / service.
This ensures a smooth start and sets th...Show moreLast updated: 30+ days ago
- Promoted
Vistex - Customer Success Manager
VistexBangalore, India Description : We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ &...Show moreLast updated: 30+ days ago
- Promoted
Teacher Success Manager_WFH
Bambinos.live - Future Schoolhosur, tamil nadu, inRemote
- Promoted
- New!
▷ (Immediate Start) Customer Success Manager
ShopalystBengaluru, Karnataka, India About Shopalyst : Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects peopl...Show moreLast updated: less than 1 hour ago
- Promoted
Customer Success Associate
Readywirehosur, tamil nadu, in Job Title : Client Success Associate - Sales Support & CRM Executive.We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accura...Show moreLast updated: 19 days ago
- Promoted
Customer Success Manager – Home Loans
NaviBengaluru, Karnataka, India The Home Loans team at Navi helps customers access housing finance in a simple, fast, and transparent way.The team works closely with customers, builders, and internal teams to ensure smooth loan p...Show moreLast updated: 21 days ago
- Promoted
Algonomy - Customer Success Manager
Algonomy Software Private LimitedBangalore, India LOCATION : Bangalore.REPORTING TO : VP, Customer Success.EXPERIENCE : 6 Years.BRIEF DESCRIPTION - As a Client Success Manager (CSM), you...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
Servion Global SolutionsBengaluru, Karnataka, India UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management.Custome...Show moreLast updated: 19 days ago
- Promoted
Customer Success Manager - EMEA & APAC
BiteSpeedBengaluru, Karnataka, India AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show moreLast updated: 30+ days ago