Customer Relationship Manager

Description

We are seeking a highly skilled and motivated Customer Relationship Manager to join our team. The ideal candidate should have 2-5 years of experience in customer relationship management, preferably in the Indian job market context. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients and ensuring their satisfaction with our products and services.

Responsibilities

• Develop and implement effective customer relationship strategies to ensure customer satisfaction and retention
• Manage and resolve customer complaints and escalations in a timely and efficient manner
• Collaborate with cross-functional teams to ensure seamless delivery of products and services to customers
• Conduct customer research and analysis to identify customer needs and preferences
• Provide regular reports and updates on customer feedback and insights to the management team
• Develop and maintain customer databases and records
• Ensure compliance with company policies and procedures related to customer service
• Attend industry events and conferences to stay up-to-date with the latest trends and best practices in customer relationship management

Skills and Qualifications

Skills Required

Customer Service, Problem-solving, Communication, Crm, Analytics