Talent.com
Senior Virtual Relationship Manager - Business Banking

Senior Virtual Relationship Manager - Business Banking

Mashreq Global Services Private LimitedBangalore, India
1 day ago
Job description

Key Responsibilities :

1. Relationship Management & Client Engagement

  • Manage an assigned portfolio of Business Banking clients through virtual channels (phone, email, video conferencing, digital platforms).
  • Build and maintain strong, long-term relationships with clients to enhance customer satisfaction and loyalty.
  • Understand client business needs and provide tailored financial solutions, ensuring alignment with the bank's product suite.
  • Proactively contact clients to discuss account performance, new opportunities, and potential risks.

2. Sales & Business Development

  • Achieve assigned business targets for deposits, trade finance, lending, and cross-sell products.
  • Identify opportunities for upselling and cross-selling banking products such as current accounts, loans, payment solutions, and digital services.
  • Collaborate with internal stakeholders (Credit, Operations, Product, Compliance) to ensure smooth execution of client transactions.
  • For SVRM : Support strategic sales campaigns, mentor junior VRMs on sales techniques, and manage key high-value clients.

    • 3. Portfolio Management & Risk Control

  • Monitor portfolio performance to ensure healthy credit and deposit growth.
  • Identify early warning signals of potential risks or delinquency and take proactive actions.
  • Ensure adherence to KYC / AML, regulatory, and compliance requirements for all client transactions.
  • Maintain accurate and updated client data in CRM systems.

    • 4. Customer Service Excellence

  • Deliver superior customer service by responding promptly to client queries, complaints, and requests.
  • Drive customer satisfaction and retention through proactive engagement and high-quality interactions.
  • Promote the use of digital banking channels for enhanced customer convenience and operational efficiency.

    • 5. Collaboration & Team Support

  • Work closely with Area Managers, Product Teams, and Credit Analysts to deliver comprehensive banking solutions.
  • For SVRM : Act as a mentor and escalation point for VRMs, providing coaching and guidance to enhance team performance.
  • Participate in regular reviews, strategy meetings, and performance discussions.

    • Qualifications, Skills, and Experience :

  • Bachelor's degree in Business Administration, Finance, Economics, or related field (Master's preferred).
  • SVRM : 6-8 years of experience in Business / SME Banking or Relationship Management.
  • VRM : 3-5 years of experience in Business / SME Banking or customer relationship roles.
  • Strong understanding of business banking products, SME market dynamics, and financial analysis.
  • Proven track record of meeting or exceeding sales and service targets.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to manage client relationships effectively in a virtual or remote environment.
  • Proficiency in CRM systems and MS Office applications.
  • Strong understanding of banking compliance and risk management.

    • (ref : iimjobs.com)

    Create a job alert for this search

    Relationship Manager • Bangalore, India