Agency Officer (Husbandry Operation)

About the job

The Agency Officer will act as the central point of communication between clients and agents, driving seamless service delivery and operational alignment. They will manage timely and accurate processing of PDA, DDA and FDA. by ensuring principal’s best interests are always protected.

Key responsibilities and expectations :

• Ensure to meet the service level requirements and Standards of Operation process.
• Receive Proforma Disbursement Account (PDA), Final Disbursement Account (FDA) and agent’s bank details.
• Ensure all DAs are in line with service requests from the client and checking of supporting documentation. In case of any discrepancy with rates or supporting documents; query the same with the Agents.
• Following up with the Agents regularly via email / phone to get PDA / FDA and pending queries.
• Ensure to explore all the feasible options in the interest of the principal and help our valuable principal by avoiding unnecessary expenses such as :

Cost Optimisation with co-ordination and proactive planning

Data-driven negotiation and proactive engagement

Cost Optimisation with Real-time oversight

Cost Rationalization

Qualification : Bachelor's degree

Experience & Skills :