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AGM - Cloud Operations
Vodafone Idea Limitedmumbai, maharashtra, in23 days ago
Job descriptionDecision on maintenance upgrade and FNI Change request approval for Service affecting and Service threatening operational changes Operational processes review, adopt and implement process changes Driving OEM Care support & support SNOC / circle for case closure such as repetitive faults Analyze incidences, involve in design related re-engineering of solution in improving system availability Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities OEM governance to support circles for ongoing / recurring issues Analyze spare requirement basis fault trends, and share to CODE team for procurement Arranging solution from Vendor on operational related concerns Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes / improvements / upgrades on Live nodes based on CODE and vendor recommendations Trigger CODE team to resolve operational challenges related to product or solution Gov and drive traffic migration requirement to support consolidation and capacity optimization Life cycle management of the deployed cloud infrastructure Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure Initiate automation of routine activities and reduce manual intervention. Develop triggers for various events to reduce TAT for resolving reported issues. Track and get the issues resolved reported in cloud infrastructure Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must. Understand the intricacies of each vendor product deployed in the network Experience in handling LIVE operations to judge given situation and take appropriate decisions Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations. Hands on experience in deploying open-stack (NFVI) cloud infrastructure Good understanding of CEPH based storage Good understanding of Openstack services, Undercloud and Overcloud Concepts. Good understanding of SDN technologies Hands on experience in updating / modifying networking of cloud infrastructure Good Understanding of Docker and Container. BE / B. Tech in Electronics & Communication Training / certifications in relevant cloud technology Private / Public / Hybrid cloud) Linux advance Training / certifications Open stack Training / certifications
Role
Cloud Operations
Job Level / Designation
M2
Function / Department
Cloud Gov and Service Assurance
Location
Mumbai
Job Purpose
- Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
- To ensure 100% availability of the deployed cloud infrastructure.
- Streamline cloud operational processes to ensure healthy and robust network.
- Achieve set benchmarks for cloud KPI’s
- Facilitate technology discussions, prioritization and governance to ensure timely execution
- Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Alignment with SNOC / CODE / OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
- Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
Key Result Areas / Accountabilities
Core Competencies, Knowledge, Experience
Must have technical / professional qualifications
Years of Experience
10+ years of experience. (3-4 years in Cloud operations is must)
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Operation • mumbai, maharashtra, in
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