City Head - Fulfillment Operations

City Head - Fulfillment Operations

Locations : Gurgaon, Mumbai, Bangalore, Pune

Experience : 6–10 years

Reports to : Fulfillment Head

About Ambak

Ambak is building India’s most trusted home loan platform - a tech-first, execution-obsessed fintech, backed by marquee investors and led by operators from Uber, Axis Bank, PolicyBazaar, Cars24, Freecharge and more. We are transforming how India experiences mortgages, with deep ecosystem partnerships and on-ground precision.

Role Overview

You’ll be the city-level P&L owner for fulfillment – driving conversions, managing senior bank stakeholders, and leading a team of Banking and Loan Advisors, while coordinating closely with the regional credit team to push files through with speed and accuracy.

This is a hardcore execution + analytics + stakeholder management role, not for the faint-hearted. You’ll be running a real-time war room every day.

Key Responsibilities

• Team Ownership : Manage the Banking Team and Loan Advisors; drive login-to-disbursal rigor
• Partner Management : Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations
• Funnel Governance : Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time
• Credit Coordination : Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals
• Daily Dashboards : Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity
• Process Adherence : Ensure compliance on documentation, tagging and sourcing
• Stakeholder Communication : Liaise with Sales, Credit, Tech & Product for escalations and process interventions

What We’re Looking For

What You’ll Get