Associate Director - Talent System & Service Delivery

Head of Talent Systems and Service Delivery.

Experience : 12+ years.

Location : Gurugram.

Responsibilities :

• Manage service delivery across Talent Management, Learning, and Recruitment systems and associated vendors, driving high performance.
• Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning discipline, sprint planning, daily stand-ups, and retrospectives, aligned to the HRIS model.
• Prioritize work and backlog in alignment with stakeholder requirements, team capacity, and the CPO tech / HRIS Workday team as necessary.
• Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practices.
• Seek and act on trends in service tickets to improve employee and HR experience.
• Demonstrate best practice through management of critical incidents across the technology portfolio, coordinating with resolution parties and establishing effective communication for post-incident reviews.
• Support the Talent Product Roadmap in partnership with Product Owners for other systems within HRIS and technology teams to develop in-house governance and a consistent approach to process and service optimization.

Performance and Quality Management : .

Requirements :

(ref : iimjobs.com)