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Associate Director - Talent System & Service Delivery

Associate Director - Talent System & Service Delivery

People ImpactGurugram,Haryana,India, India
30+ days ago
Job description

Head of Talent Systems and Service Delivery.

Experience : 12+ years.

Location : Gurugram.

Responsibilities :

  • Manage service delivery across Talent Management, Learning, and Recruitment systems and associated vendors, driving high performance.
  • Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning discipline, sprint planning, daily stand-ups, and retrospectives, aligned to the HRIS model.
  • Prioritize work and backlog in alignment with stakeholder requirements, team capacity, and the CPO tech / HRIS Workday team as necessary.
  • Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practices.
  • Seek and act on trends in service tickets to improve employee and HR experience.
  • Demonstrate best practice through management of critical incidents across the technology portfolio, coordinating with resolution parties and establishing effective communication for post-incident reviews.
  • Support the Talent Product Roadmap in partnership with Product Owners for other systems within HRIS and technology teams to develop in-house governance and a consistent approach to process and service optimization.

Performance and Quality Management : .

  • People Management.
  • Project Management.
  • Stakeholder objectives.

    • Requirements :

  • Practical service delivery experience with core HR systems, preferably exposure to or a combination of Cornerstone (Mandatory), Workday, and Gloat.
  • Experience in managing performance of third-party services and vendors.
  • Handling escalation procedures, incident management, and related service delivery disciplines.
  • Strong organizational skills and Stakeholder Management.
  • Experience in developing and guiding junior team members.
  • Communicate effectively with HR stakeholders and technology partners at different levels.
  • Understanding of integration designs and associated system processes.
  • Proficiency with JIRA and Agile methodologies.
  • Ability to manage system audits and test cycles, providing efficiency and accuracy to support activities.

    • (ref : iimjobs.com)

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    Associate Director • Gurugram,Haryana,India, India