Japanese Bilingual Lead HR Consultant

Position Overview

We are seeking a dynamic Team Lead for our HRSS project who will play a key role in driving service excellence and team performance. The ideal candidate will have strong bilingual skills in English and Japanese (JLPT N2 or higher), proven leadership experience, and a background in HR processes. This role requires a proactive professional who can ensure seamless client communication, foster team growth, and deliver exceptional HR services.

Key Responsibilities

• Lead, mentor, and motivate a team of HRSS professionals to ensure efficient service delivery.
• Act as the primary liaison for client communication, managing inquiries and resolving issues promptly.
• Use Japanese language proficiency to enable smooth communication with Japanese-speaking clients and stakeholders.
• Collaborate with cross-functional teams to drive process improvements and enhance service quality.
• Track and monitor team performance metrics, implementing strategies to achieve productivity and quality goals.
• Stay current with industry trends and best practices to strengthen service offerings.

Requirements

Skills Required

Leadership, Process Improvement, Client Communication