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Divisional Customer Service Officer
ConfidentialChennai8 days ago
Job descriptionStrong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.
We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry.
Roles and Responsibility
- Manage and resolve customer complaints professionally.
- Provide excellent customer service through various channels.
- Develop and implement strategies to enhance customer satisfaction.
- Collaborate with internal teams to improve overall customer experience.
- Analyze customer feedback and suggest improvements.
- Ensure compliance with regulatory requirements and company policies.
Job Requirements
Skills Required
Customer Service
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Customer Service • Chennai
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