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Customer Service Officer - Retail

ConfidentialChennai

8 days ago

Job description

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-6 years of experience in customer service, preferably in the BFSI industry

Roles and Responsibility :

Provide excellent customer service and resolve customer complaints professionally.
Handle customer inquiries and issues courteously and efficiently.
Develop and maintain strong relationships with customers to ensure long-term loyalty.
Collaborate with internal teams to resolve complex customer issues.
Identify opportunities to upsell and cross-sell products and services.
Maintain accurate records of customer interactions and transactions.

Job Requirements :

Strong communication and interpersonal skills are essential.

Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Knowledge of banking and financial products and services is required.

Problem-solving and analytical skills are necessary.

Ability to build rapport with customers from diverse backgrounds.

Familiarity with CRM software and technology is preferred.

Skills Required

Customer Service, crm software

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Customer Service • Chennai