Assistant Manager Service Management

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee / Assistant Manager Service Management

Responsibilities

Management

Ensure compliance standards : Oversee contract management processes to ensure adherence to legal and regulatory requirements. Perform restricted party screening process to determine if order can be fulfilled

Analyse contract details : Validate terms with customers to ensure mutual understanding and agreement.

Manage standard terms : Develop and maintain standard terms and conditions for contracts to ensure consistency.

Receive signed contracts : Coordinate with sales teams to collect signed contracts and agreements.

Operationalize contracts : Convert contracts into purchase orders (PO) and invoices for seamless processing.

Enter invoicing schedules : Input invoicing schedules into the system to ensure timely billing. Match invoices with purchase orders and resolve any discrepancies or exceptions promptly.

Resolve disputes : Address issues claims assertions and disputes efficiently to minimize disruptions.

Customer onboarding : Set up new customer accounts in the customer master database system.

Update customer data : Obtain changes in customer details and update the master database system accordingly.

Automate entitlements : Streamline the provisioning of entitlements for efficient access management.

Order confirmation : Create order confirmations to facilitate order fulfilment processes.

Create entitlements : Grant users access to software by creating necessary entitlements.

Project code creation : Generate project codes for time tracking purposes when required.

Expire entitlements : Manage entitlement expiration based on agreed license durations.

Maintain visibility : Ensure real-time visibility into customer activities and interactions.

Process quotes : Convert quotes into orders for streamlined service delivery.

Service consumption processing : Manage service consumption processes effectively.

Invoice approval : Approve invoices for payment after thorough verification.

Revenue recognition : Perform activities related to accurate revenue recognition.

PO creation and management : Handle general PO creation submission and ongoing management. : Initiate requisitions for procurement needs partner POs.

Process returns and corrections : Handle returns and corrections efficiently to maintain accurate financial records.

Payable / Receivable

Implement early payment discounts : Develop strategies and processes to encourage customers to take advantage of early payment discounts.

Call management : Communicate with customers regarding invoice or billing questions to ensure clarity and resolve any issues.

Distribute commissions / payment disbursement : Manage the distribution of commissions and payments efficiently.

Manual invoice creation : Manually create invoices when necessary to ensure accuracy and compliance.

Tax calculations : Perform tax calculations for invoices as applicable to ensure compliance with regulations.

Customer reports and aging : Compile customer reports and aging analyses to track payment status and identify overdue accounts.

Setup payment methods : Establish various accepted payment methods to facilitate customer transactions.

Reconcile invoices : Match distributed invoices with recognized revenue during specific periods.

Enter voucher : Accurately input voucher details into the financial system to ensure proper tracking and payment.

Receive invoice : Manage the receipt of invoices from vendors ensuring all necessary information is documented for processing.

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree

Excellent professional experience in Quoting and Order including contracting supplier onboarding MDM Order and PO Processing

Good understanding of processes solutions and competition in the market

Experience / exposure to related areas like Supply Chain Quality and Compliance.

Significant experience in High-Tech and Manufacturing Industries

Desire and capability to continuously learn quickly becoming a subject matter expert in all sales and commercial processes and offerings

Ability to create highly professional and polished client deliverables

Strong analytical skills with attention to detail.

Process / Domain Experience : Service Management

oQuote to cash process and sales administration

oContract Management

oOrder Management

oSupplier Onboarding

oPurchase Order Management

Process / Domain Experience : Accounts Payable / Receivable

oExperience in invoicing payment processing or related roles.

Proficiency in financial management systems and software

Preferred Qualifications / Skills

Ability to learn quickly

Diploma / Post Graduation in International supply chain management / Sourcing Management

Excellent Communication skill and the ability to engage customers in significant discussions

Oracle ServiceNow SAP knowledge and experience would be an added advantage

Possess the following key behaviours : Accountability Planning and Organization Teamwork Flexibility and Problem Solving

Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Customer Service,Access Control,Ale,Gym,Jni,J2me

Employment Type : Full-Time

Experience : years

Vacancy : 1