Service Manager

Job Summary

The Service Manager role is crucial for overseeing the seamless operation of our IT services ensuring alignment with business objectives. With a focus on JCL DB2 and Cobol the candidate will manage service delivery optimize processes and enhance customer satisfaction. Experience in Retail Banking is a plus contributing to the development of innovative solutions in a dynamic work environment.

Responsibilities

• Oversee the delivery of IT services ensuring they meet business needs and performance targets.
• Coordinate with cross-functional teams to ensure seamless integration and operation of services.
• Develop and implement service improvement plans to enhance efficiency and effectiveness.
• Monitor service performance metrics and take corrective actions when necessary.
• Provide technical expertise in JCL DB2 and Cobol to support service delivery.
• Collaborate with stakeholders to identify and address service-related issues.
• Ensure compliance with company policies and industry regulations.
• Manage service-related documentation and maintain accurate records.
• Facilitate communication between technical teams and business units.
• Drive continuous improvement initiatives to optimize service delivery processes.
• Support the development of innovative solutions in the Retail Banking domain.
• Ensure customer satisfaction by addressing service-related inquiries and concerns.
• Contribute to the companys purpose by delivering high-quality IT services that impact society positively.

Qualifications

Skills Required

Cobol, Db2, Jcl