Assistant Manager- Technical ServiceDesk

Summary

Position Summary

AI & Engineering :

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' achievements. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions help Deloitte client service teams improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Assistant Manager – Technical Service Desk

• Overview

This role is designed for professionals with relevant experience and specialized knowledge in service desk operations, project management, and industry best practices. The position involves managing multiple projects / workstreams, making independent decisions, guiding policy development, and performing varied, non-standard tasks. Incumbents at this level will have supervisory and mentorship responsibilities for professionals at the Team Lead level and will provide performance and compensation inputs to managers for their teams.

Primary Responsibility & Supporting Actions

Service Delivery

Key Deliverables

Continuous Improvement

People-Related Skills

Experience & Qualifications

Certifications & Trainings

Technical Skills

Industry Knowledge

Cross-Functional Skills

Soft Skills

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU : The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU : The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and / or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code : 309897

Skills Required

Ms Office Tools, Reporting Tools