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Assistant Soft service manager

Assistant Soft service manager

ConfidentialHyderabad / Secunderabad, Telangana, India
6 days ago
Job description

Assistant Manager – Soft Services

Business Unit :

Integrated Facilities Management (IFM)

Reporting To :

Manager – Soft Services

Role Overview – What This Job Involves

As Assistant Manager – Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include :

  • Providing administrative and operational support to the FM team.
  • Ensuring timely and accurate reporting for assigned facilities.
  • Acting as the escalation point for FM-related issues.
  • Managing Helpdesk operations and guiding operators on escalated concerns.
  • Coordinating logistics and setup for client meetings, conferences, and VIP visits.
  • Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards.
  • Conducting regular facility rounds to identify and resolve service issues.
  • Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution.
  • Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams.

Operational Risk Management

  • Implement and update Emergency Response Plans and conduct drills.
  • Provide after-hours support for facility-related issues.
  • Ensure compliance through operational audits.
  • Escalate incidents and problems as needed.

    • Performance Objectives

  • Deliver services in line with best practices and contractual obligations.
  • Ensure compliance with policies, procedures, and timelines.
  • Effectively manage and coordinate internal and vendor teams.
  • Achieve SLA targets and ensure high client satisfaction.
  • Resolve Helpdesk complaints promptly and efficiently.

    • Key Skills & Attributes

  • Strong leadership and team management capabilities.
  • In-depth understanding of FM service structures and operational expenditure.
  • Ability to manage day-to-day operations and step in for Facility Managers during leave.
  • Excellent communication skills.

    • Skills Required

    Emergency Response Plans, operational audits, operational expenditure, Helpdesk operations, FM service structures

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