Fresher (Customer Support Executive (Voice & Non-Voice))

About the Role :

We are seeking enthusiastic and customer-focused individuals to join our client, a leader in the banking and financial services domain. As a Customer Support Executive, you will handle inbound and outbound customer interactions, providing accurate information and resolving queries efficiently. This role offers an excellent opportunity for fresh graduates to gain exposure to the banking sector and develop a strong foundation in customer service.

Key Responsibilities :

• Handle inbound / outbound calls and email / chat queries professionally.
• Resolve customer queries related to banking and financial services within defined timelines.
• Maintain accurate records of customer interactions in the system.
• Assist in account servicing, payment inquiries, and product / service clarifications.
• Ensure a positive customer experience in every interaction.
• Follow company guidelines, policies, and compliance requirements.

Candidate Profile :

Why Join Us :

Skills Required

Customer Support, Voice Process, Financial Services, Banking