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Customer Chat & Call Support Executive
CodeGamaBengaluru, Karnataka, India30+ days ago
Job descriptionEducation : Any Graduate or Undergraduate. Experience : Freshers and candidates with prior experience in customer support are welcome to apply. Communication Skills : Fluency in English. Proficiency in additional languages is a plus. Technical Skills : Basic knowledge of Microsoft Excel for data entry and reporting. Typing Speed : Minimum 30 words per minute with 90% accuracy. Availability : Willingness to work in rotational shifts, including weekends and holidays
Customer Chat & Call Support Executive
Location : Bengaluru, Karnataka (Work from Office)
Shift : Rotational Shifts with Rotational Week Off
Salary : based on experience
Key Responsibilities :
- Customer Interaction : Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.
- Issue Resolution : Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.
- Documentation : Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Team Collaboration : Work closely with team members and supervisors to meet performance targets and improve service quality.
Eligibility Criteria :
Note : This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.
If you're interested in applying or need further information, Send mail to talent@codegama.com
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Customer Support Executive • Bengaluru, Karnataka, India