Engineer- Production Support

Position Overview Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly global growing company setting the standard for SaaS in the service supply chain space.

With a world-class SaaS platform, BaxterPredict, and unique PaaS (Planning as a Service) solutions, our technologies and professionals help enterprise customers plan billions in service parts inventory every day, enabling them to drive inventory reduction while delivering improvements in service levels.

Baxter Planning combines the flexibility of a start up with the stability of an established company, leveraging more than 30 years of industry expertise to support a rapidly growing customer base.

We offer excellent benefits, an exciting and supportive work environment, and work-life balance.

This role ensures the reliable operation and continuous improvement of Baxter Planning’s production environment.

You will support scheduled processes, troubleshoot complex issues, and collaborate with internal teams to configure and optimize our supply-chain platform.

Your contributions will directly impact customer success and operational excellence.  If you thrive in a fast-paced environment, love digging into data pipelines, and communicate complex ideas clearly, you’ll fit right in.

Purpose, Scope and Responsibilities : Support and document scheduled production processes Monitor batch jobs, data loads, and integrations Maintain automation, standard operating procedures, and change logs Troubleshoot complex application and environment issues Coordinate with infrastructure, network, and development teams to resolve incidents Assist with the configuration and operational deployment of Baxter Planning software Development of solutions to connect customer systems and extract and transform data Validate and test configurations against business requirements Effectively investigate issues / incidents and communicate findings in a root cause analysis Job Requirements : Bachelor’s degree, or equivalent experience preferred 5-8 years of experience in a similar or related role Comfortable working in Linux environments and using command-line tools Proficient in SQL (PostgreSQL) Strong analytical mindset with a passion for root-cause investigation Willing to step outside the lines to get things done.

Be detail oriented and reliable Able to work both in a team environment and independently with minimal direction Good interpersonal, written and oral communication skills is mandatory Preferred Qualifications Experience with supply-chain planning systems Exposure to AWS cloud platform Proficiency with ETL frameworks Company Culture At Baxter Planning, we foster a culture of collaboration, continuous learning, and innovation.

You’ll join a tight-knit team that values : Open communication and knowledge sharing Ownership of projects and proactive problem solving Celebrating milestones and recognizing individual contributions Investing in professional growth through training and mentorship Balancing focused work with a healthy work-life rhythm Why Baxter Planning Play a critical role in keeping global supply chains running smoothly Collaborate with a diverse group of engineers, analysts, and domain experts Access continuous learning and development opportunities in data engineering and analytics Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements Ready to join us and drive supply-chain excellence through reliable production support?

Apply now and help ensure our planning engine runs flawlessly.

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