Service Operations - Production Engineer Support, AVP

Job Title- Service Operations - Production Engineer Support, AVP

Location- Pune, India

Role Description

You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA and to ensure all application stability issues are well taken care off.
• Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied.
• Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
• Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.
• Train and Mentor team members to grow to the next role.
• Bring in the culture of innovation engineering and automation mindset.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy.

Your key responsibilities

Your skills and experience

Operating systems (UNIX, Windows) and the underlying infrastructure environments

Experience | Exposure (Recommended) :

Experience of end-to-end application support (Level 1, 2) with good overview of Production / Operation.

Business Competencies :

How we'll support you

About us and our teams

Please visit our company website for further information :

https : / / www.db.com / company / company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.