Production Support, AS

Job Title : Production Support, AS

Location : Pune, India

Role Description

• You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain.
• Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value / Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows 'follow the sun' model to provide exceptional and timebound services to the clients.
• Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.
• You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Your key responsibilities

Your skills and experience

Nice to have :

Skills That Will Help You Excel

How we'll support you

About us and our teams

Please visit our company website for further information :

https : / / www.db.com / company / company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.