Management & Governance :
- Ensure all operations are conducted in a cost-effective, efficient, and compliant manner.
- Develop, implement, and continuously improve operational management systems, processes, and best practices.
- Support the organization in achieving strategic and operational objectives through effective project and program oversight.
- Ensure all processes and operations remain legally and organizationally compliant.
- Oversee budget planning, financial forecasting, and profitability improvement initiatives.
Performance & Quality Management :
Define and monitor key performance indicators (KPIs) for operational efficiency and project delivery.Conduct quality control checks and ensure adherence to performance standards across teams.Identify and implement strategies to enhance customer satisfaction and service quality.Perform data-driven analysis of operations to identify gaps, risks, and improvement opportunities.Process Optimization :
Build and optimize business processes aligned with company goals and growth plans.Measure and improve the efficiency and effectiveness of internal systems and procedures.Oversee and document operational procedures for audit and third-party monitoring.Ensure smooth change management and clear communication of process or policy updates to all stakeholders.People & Resource Management :
Lead and coordinate cross-functional teams and project initiatives within the PMO framework.Review workloads, resource utilization, and manpower to ensure timely and quality delivery.Ensure employee engagement and operational effectiveness through a positive and efficient work environment.Support all business functions in achieving collaborative, goal-driven operations.Compliance & Risk :
Ensure all health, safety, and regulatory requirements are followed across operations.Maintain and review documentation required for compliance and audit purposes.Identify risks in operational workflows and develop mitigation strategies.Required Skills & Experience :
8-10 years of experience in Operations Management, PMO, or Project Governance roles.Proven ability to implement operational strategies and streamline business processes.Strong understanding of financial management, including budgeting, cost control, and forecasting.Proficiency in defining and tracking KPIs and performance metrics.Excellent analytical, organizational, and problem-solving skills.Ability to work collaboratively with cross-functional teams and senior leadership.Strong communication and stakeholder management skills.Preferred Qualifications :
Bachelors or Masters degree in Business Administration, Operations Management, or a related field.PMP, PRINCE2, or PMO certification preferred.Experience working in a PMO as a Service or shared services environment is a plus.Familiarity with tools such as MS Project, JIRA, Confluence, Power BI, or other PMO management tools.(ref : iimjobs.com)