hospital Customer Relations Executive

Company Description

SKS Veterinary Hospital is India's leading chain of multi-specialty pet hospitals, delivering world-class veterinary care since 2003. With a network of over 14 state-of-the-art branches across multiple cities, including Chennai, Bengaluru, and Hyderabad, SKS Veterinary Hospital is committed to excellence for pets and their families. Our comprehensive centers of excellence include Cardiology, Orthopaedic Surgery, Dermatology, Ophthalmology, Radiology, and more. We are home to a highly qualified team of veterinarians and surgeons, recognized for compassionate care and continuous innovation in pet health. Beyond routine treatments, we offer emergency care, preventive wellness programs, and a variety of pet-related services, ensuring that each branch is a one-stop destination for your pet’s well-being.

Role Description

This is a full-time on-site role for a Customer Relations Executive located in Chennai, Hyderabad and Bengaluru.

The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include greeting and assisting clients, addressing customer inquiries and concerns, promoting our services, scheduling appointments, and maintaining accurate records.

The role also involves coordinating with veterinarians and support staff to ensure seamless service delivery and a positive experience for pet owners and their pets.

Qualifications

Interpersonal Skills and Communication skills

Medical terminology

Experience in Client Relations and Customer Service

Ability to ensure Customer Satisfaction

Strong problem-solving skills and attention to detail

Passion for animal care and pet health

Ability to work effectively in a team environment

Previous experience in a veterinary or healthcare setting is a plus

Bachelor's degree in a related field is preferred