Customer Support Executive - International Call Centre - Chennai

Only Chennai candidates can apply

Job description

Role & responsibilities

• Customer Support Manage inbound / outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.
• Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.
• Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams.
• Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers.
• Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure.
• Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery.
• Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.

Preferred candidate profile

Interested candidate and immediate Joiners only can share updated resume to brindha@gojobs.biz